Supplier and Contract Management


FEE – £350 + VAT (includes tuition, course notes, refreshments and lunch)

In this course, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them; and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

By the end of this course you will be able to:

  • Understand and construct simple and effective processes for supplier governance and relationship management.
  • Recognise and use the stages of the contract management cycle.
  • Use the most appropriate hard and soft performance measures with your suppliers.
  • Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them.

Course Content

Understanding the Stages of Effective Contract and Supplier Management

Defining contract and supplier management / The contract management cycle / Communicating and managing the relationship

The Importance of Relationship Management

Relationship management styles / The ‘building blocks’ of an effective supplier relationship / Practical exercise on relationship management

Common Problems and Pitfalls

The most common problems and how to spot them / Managing changes and avoiding scope creep / Strategies for dealing with common problems / Dispute resolution

Risks to Effective Contract Delivery

Identifying risks and their impact/probability / Managing and mitigating risks / Risk management activity

Measuring Supplier Performance

Common performance measures / Using Service Level Agreements (SLAs) / Soft measures of performance – satisfaction and attitude / Choosing the right measure for the situation